Quality Assurance
delivering excellence, case by case
Excellence underpinned by credibility
Excellence underpinned by credibility
We are committed to a range of quality assurance processes for continuous improvement of our services. Our clients are confident in our capabilities through our consistency, reputation, attention to detail and the added reassurance of adherence to global best practice standards.
ISO 9001:2008 Certification
Medconsultants is proudly ISO 9001:2008 Quality Management System certified. In meeting the complex and evolving needs of the medical assessment and reporting industry, we have implemented a customised quality framework to reinforce our sustained high performance.
As the world’s most widely recognised quality management standard, ISO 9001:2008 helps us to achieve, as well as benchmark, consistent performance and service provision through ongoing quality monitoring and management.
The rigorous process of auditing and assessment undertaken to achieve and maintain certification is indicative of our team’s commitment to exceeding expectations.
Our ISO 9001:2008 Quality Management System is based on the following 8 principles:
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
We use these principles to guide us towards maximum performance across all areas of the organisation.
Standout reports
Our panel of specialists are experts in medico-legal reporting, trained to deliver results. Reports are characterised as:
Clinically accurate
Evidence-based
Objective
Addressing all criteria
Using plain English
Well structured and logical
Grammatically correct
Professionally presented and formatted
Able to withstand scrutiny
Helping to deliver optimal outcomes.
Each case is closely monitored to ensure adherence to timelines.
We engage professional proofreaders to provide an additional layer of quality assurance over our reports. We go to extraordinary lengths to ensure our independent medical assessments are industry leading.
Responsive to feedback
Stakeholder feedback is logged in an internal record management system and addressed via a formal feedback management process. This process includes appropriate acknowledgement, rectification and escalation points (if required) through to resolution.
As a key tenet in our continuous improvement strategy, periodically we engage our stakeholders in formal feedback surveys to help gauge our performance.
We host a series of professional seminars and networking events at intervals throughout the calendar year. These events are attended by a strong contingent of clients, specialists and broader stakeholders, providing a face-to-face opportunity to discuss current and emerging medico-legal industry requirements. Feedback received is reviewed on a team and individual basis with a view to enhancing service delivery.
We welcome all feedback and view it as an opportunity to reflect and refine our processes.
Embracing technology
We use an advanced Customer Relationship Management system that enables the efficient tracking of case progress, appointments, files, key dates and associated deliverables at all stages of the process. The system is cloud-based, secure and can be accessed 24/7 by clients and specialists alike.
Building capability from within
Staff development is a priority at Medconsultants. Bi-annual staff performance reviews and training needs analysis are conducted with a formal Staff Development Plan in place for each individual.
We actively mentor and enable professional development so that all employees benefit from opportunities to expand their skills through on-the-job training or undertaking formal study.
This benefits the organisation and our clients through increased capability.
